Customer Care

HOW TO SHOP:

Simply click on “add to cart” to put an item in your cart – this does not commit you to buying the item. After placing an item in your basket, you may either proceed to check out or continue shopping. You may remove anything in your basket at anytime by clicking on “Remove” which is found next to the item in your basket. You may see your basket at anytime by clicking on “Show Cart.” If you have any trouble ordering, please email us & let us know – we’ll be glad to help you place an order.

PRIVACY POLICY:

We will not share any information you provide us. We may e-mail you with information we think you would be interested in. You may opt out of this service by checking the box on the information form when you register or place an order. Our site has a 100% secure server to provide you with a secure shopping experience.

We do not sell, forward, submit, or provide any customer personal or credit information to a third party. We will not send spam e-mails of any kind nor do we submit your e-mail address to a third party or any other source or organization. We may send e-mails to our customers announcing new products or specials. Should you receive one of our announcements e-mails, you will be given an opportunity to be removed from our e-mail list.

SHIPPING:

STANDARD DELIVERY TERMS
Standard Orders - Orders received by 4:00 PM (EST) are typically shipped within 24 to 48 hours with the exception of Special Orders or Customized Orders (Please see policy on Special Orders and Customized Orders below). Some products may require additional shipping time. Please refer to the product details page. Additional shipping time will be noted in the product's description.

Standard Shipping/ Available Couriers - All orders are processed using shipping terms appropriate for product unless noted. The customer can select from US Priority Mail, FedEx, or UPS. Our standard delivery schedule is: 7 to 10 business days. PLEASE NOTE THAT THE SOME PRODUCTS REQUIRE ADDITIONAL SHIPPING TERMS. ***Please be sure to consider the shipping term of each product when selecting your courier and delivery time***

Please Note: Some special orders & custom orders will have the ADDITIONAL delivery time noted within the product's description.

EXPEDITED DELIVERY TERMS

FEDEX AND UPS EXPEDITED SHIPPING IS NOT RECOMMENDED FOR ORDERS REQUIRING ADDITIONAL SHIPPING TIME (MURALS, CUSTOMIZED ORDERS, AND SPECIAL ORDERS) . FEDEX AND UPS SHIPPING IS ALSO NOT RECOMMENDED FOR SPECIFIC SPECIAL ORDER ITEMS - ADDITIONAL SHIP TIME WILL BE SPECIFIED IN THE PRODUCT DETAIL SECTION.

Express and Next Day Air orders - RECEIVED BY 12 NOON EASTERN TIME WILL BE PROCESSED ON THE SAME DAY. The order will be shipped within 24 hours if the item is in-stock. If the item is a customized order, special order, or not in stock, standard shipping time is applicable (7 to 10 business days). If you require special shipping terms please contact us prior to placing your on-line order by contacting our customer service department at Customerservice@beetle-bugsinc.com or calling 305.271.6406. We will provide you with a shipping quote and take your order over the phone or via e-mail. Some of our products may not be available for Expedited shipment - For example: Express or Next Day Air.

Express and Next Day Air Shipping - orders received before 12:00 PM (EST) will be processed the same business day and shipped within 24 hours, orders received after 12:00 PM (EST) will be processed within 24 hours and shipped within 48 hours. *PLEASE NOTE SPECIAL ORDERS, CUSTOMIZED ORDERS, VARIOUS WALL DECOR, AND BATH PRODUCTS MAY NOT BE AVAILABLE FOR EXPEDITED SHIPPING.

INTERNATIONAL ORDERS:

We currently accept on-line orders within the USA and Canada only. We sincerely regret that we are unable to process and ship International orders on-line. We can take International orders via fax or via e-mail. We thank you for understanding and for shopping at Beetle Bugs Sales, Inc.

To place an International Order: Please contact us via e-mail at customerservice@beetle-bugsinc.com Click Here to Send an E-Mail We will provide you with an International Order Form.

SALES TAX:

You will only be charged sales tax if you live in Florida.

BILLING:

After receiving your order we will verify that the item is still available; there is a small chance that an item you ordered was ordered at the same time by another customer. Should this occur, you will be contacted via e-mail and receive a full refund for the item. If you have placed a multi-product order, we will process the items that are avilable. If the unavailable item is part of a set, we will contact you prior to processing the enitirety of your order.

RETURN POLICY

Purchases or gifts (in stock items) may be returned within 10 days of the day you received the order, unused, unwashed, in original condition, and packaging, for a complete refund (excluding shipping charges.) Please email us for a Return Authorization Number before returning any merchandise – this number must be clearly marked on the outside of the package or the package will be refused. Send your email to CustomerService@Beetle-BugsInc.com.

Returns must be postmarked within 10 days of the date you receive your order. Sales become final 10 days after you receive the order.

IMPORTANT: Please do not return items to us later than 10 days after you have received them. If you return a product or products without a Return Authorization Number, you will be deducted 50% re-stocking fees in addition to shipping costs. Furthermore, we can not guarantee that you will receive a refund since we have no record of an authorized return. All authorized returns will have an associated Return Authorization Number marked on the package - this will facilitate your return process and location of package.

Exceptions to this policy will be at the sole discretion of Beetle Bugs Sales, Inc. and will be issued a store credit at the current selling price minus a 25% restocking fee. Please read EXCEPTIONS below.

REFUNDS: Please allow 20 to 30 business days for refund processing. You will receive an e-mail notice when your refund is in process and a email notice when your refund has been completed. All refunds are subject to our return policy and are the sole discretion of Beetle Bugs Sales, Inc.

RETURN POLICY - EXCEPTIONS:

PERSONALIZED items are NOT returnable. This includes any and all items that are customized, personalized, embroidered, or special orders - including murals, posters, accents, and all wall decor products.

CUSTOM ORDERED ITEMS including bedding, furniture, room decor, gifts, all wall decor products, murals, posters, and special orders are not returnable.

SPECIAL ORDER ITEMS are NOT returnable. This includes special order murals and/or posters and all other wall decor products.

SALE MERCHANDISE may be returned for store credit only. Shipping cost is deducted from order total. Credit includes cost of product only (not shipping). Wall decor products on sale may not be returned.

HOLIDAY MERCHANDISE are final sale items as of the date of the holiday. This includes all wall decor products and accessories.

DAMAGED / DEFECTIVE PRODUCTS will be granted full refund including return cost of shipping (WITHIN 10 DAY PERIOD). PLEASE CONTACT US FOR DAMAGED OR DEFECTIVE PRODUCTS. YOU WILL BE PROVIDED WITH A RETURN AUTHORIZATION NUMBER. Please do not ship your damaged or defective product - contact us via email at CustomerService@Beetle-Bugsinc.com or call 305-271-6406.

Products that are not damaged and/or defective will be accepted as returns within the 10 day period as noted above. However, products that are returned for other reasons (for example: changed mind, did not match room, did not like color etc.) will be refunded for the cost of the product minus a 25% re-stocking fee. Shipping costs will not be refunded (10 day return period also applies as noted above).

WALL DECOR PRODUCTS are typically not in stock items (with a few exceptions). Wall decor products include borders, appliques, accents, stick-ups, murals, mini murals, wall posters, wall stickers, wallpaper, and any other wall decor products featured on website. Wall decor products are not accepted as returns. Any exceptions will be made solely by Beetle Bugs Sales management as a customer courtesy.

ALL EXCEPTIONS: will be made solely by Beetle Bugs Sales management. Exceptions are based on type of product, product manufacturer, re-stocking fees, shipping costs, and original terms of sale.

RETURN TO:
Beetle Bugs Sales, Inc.
8835 SW 107th Avenue #325
Miami, Fl. 33176-1411

FREE SHIPPING / FREE GIFT ORDERS - Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit. Orders shipped with free gift will have the value of the gift deducted from your purchase credit.

Size exchanges or exchanges for other merchandise are treated as new orders. Simply order the new item online, we will process the new order & ship it promptly. Your account will be credited when we receive your return.

NOTE: It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange package that has not been processed with a Return Authorization Number.

WEBSITE SECURITY:

Our website security system does not submit your credit card number into a public database. We do not store your credit card information for your protection. Our websites are verified through SSL certificates and are certified through Authorize.net. Our site has a 100% secure server to provide you with a secure shopping experience.

CANCELLATIONS/REFUSED SHIPMENTS:

Refused Shipments on in stock items will be charged a 35% restocking fee. Refused shipments on special orders will not be refunded.

PLEASE BE CERTAIN OF YOUR SELECTION WHEN PLACING ORDERS FOR MURALS AND/OR POSTERS AND ALL WALL DECOR PRODUCTS! Refused shipments on Personalized, Wall Decor, Special Order, and/or Customized murals and/or posters will not be refunded.

PLEASE BE CERTAIN OF YOUR SELECTION WHEN PLACING ORDERS FOR MURALS AND/OR POSTERS AND ALL WALL DECOR PRODUCTS! Personalized, Special Order and/or Customized murals and/or posters can not be cancelled. The manufacturer will not accept cancellations. Cancellations will not be refunded.

MISSING ITEMS/DELIVERY DAMAGES:

We maintain clear and accurate records of each item shipped to you, including the weight of each individual product included in your order. Our system allows us to determine whether or not an item has been included or excluded from your order based on our weight/packaging system.

If you have an item missing from your order, please contact us immediately. Our policy allows for 10 days to contact us. We will be happy to assist you and research the error. We require a minimum of 24 to 48 hours to research your claim.

If you have not received an item due to a packaging error, we will gladly replace the item. If your item is missing due to damage or tampering in transit (after the item has been packaged and shipped), we will be happy to file a claim on your behalf. Once again, please contact us immediately. UPS allows for 15 days from ship date to file a claim and FedEx allows for 21 days from ship date to file a claim.

Once we file a claim on your behalf (claims submitted to UPS and FedEx), we will provide you with all information and details regarding your claim. Once we have received payment for the claim, we will notify you and reimburse you for the missing item(s).

Items shipped via standard shipping (US PRIORITY MAIL) can not be submitted for claims since the US Post Office will not accept claims on standard shipping or priority mail shipments. You may request to have your shipment insured - by noting "Please insure my shipment" in the comments section of the check-out process. We will send you an invoice via e-mail for the additional insured shipment fees (IF APPLICABLE) after your order has been processed on-line.

BACKORDERS/PRODUCT CANCELLATIONS

It is possible that your product may be on backorder. We are unable to control or determine which products may be on backorder since it is not possible to foresee which products will be sold and in what quantities. Some of our products are subject to manufacturer or production mill cancellations due to - discontinuation of pattern, pattern defects, missing stock, and/or reproduction schedules. We do apologize for these circumstances, however we are unable to control these circumstances and we are unable to cancel backordered items that are classified as Special Orders, Customized Orders, Murals, Bath Items, Posters, Accents, Borders, and/or Appliques/Stick-ons.